App / Mobile
5bd10 collects and uses your information only to keep your wallet, payment history and session activity working the way you expect. This policy sets out exactly what we collect, why we hold it, and what you can do about it — availability of services depends on your local law and eligible regions.
When you open an account with us, we collect the details you submit during registration: your name, email address, mobile number and, where relevant, the payment identifiers linked to your bKash, Rocket or Bank Transfer transactions. We do not store your full mobile wallet PIN or banking password — only the reference identifiers needed to match your deposit or withdrawal record to your account wallet. Device and session data — browser type, IP address, session timestamps — are logged automatically each time you access the lobby. We use this to maintain account continuity across sessions: so your game history and wallet balance carry over whether you switch from phone to browser or return the next day. Transaction data tied to bKash, Rocket or Bank Transfer is retained for the period required under applicable financial record-keeping rules. We do not sell or rent your payment identifiers to third-party advertisers. Any data shared with payment processors is limited strictly to what is needed to complete or verify a transaction. Access to your personal data inside our systems is restricted to staff with a direct operational reason to view it. This policy is subject to the laws of the jurisdiction applicable to your eligible region.
Not every service you reach from 5bd10 falls under this policy. Understanding the boundary helps you know who is responsible for which data. The four areas below map out what we control directly and where our responsibility ends.
Data you submit at login, account creation or password reset is fully covered by this policy. We control what is stored, how long it is kept and who inside our team can view it. You can request a review of this data at any time through the support route.
When you initiate a bKash, Rocket or Bank Transfer deposit or withdrawal, the transaction passes through the relevant payment processor. We receive only the reference and status; the payment processor holds its own privacy terms that apply to that leg of the transfer.
Game session data — rounds played, results, credit movements — is recorded in your account history and covered by this policy. Game content is served by our studio partners; their content delivery systems may set technical session cookies that are separate from our own tracking.
Links or integrations pointing away from 5bd10 — including any external verification or analytics services — operate under their own privacy terms. We are not responsible for how those services collect or use data once you leave our domain.
You have real, actionable choices over the data we hold. Start with your account settings page — that is where you can review the email, mobile number and payment identifiers currently linked to your profile. If something is wrong, the correction process starts there: update the field directly or raise a request with support if the field is locked for security reasons. For records beyond what your account page shows — past transaction references, session logs or data we hold on file — you can submit a formal data inquiry through the support contact route. We will respond with details of what we hold and the basis on which we hold it. If you want us to delete data, the same route applies: state clearly what you want removed, and we will confirm whether deletion is possible given any applicable record-keeping requirements. Access and deletion rights depend on the laws of your eligible region.
Open your account settings to see the personal details and payment identifiers currently on file. Transaction history is also visible in the wallet section. For records not shown there, submit a written inquiry through the support contact route and we will provide what we hold.
You can update your email address, mobile number and linked payment method identifiers directly in account settings where those fields are editable. For locked fields — such as verified identity records — contact support to start a formal correction request.
If you are unsure what we hold, why we hold it or how long we keep it, send a written question through our published support contact. We will reply with a plain-language explanation covering the specific data you asked about.
You can ask us to delete personal data we hold. We will process the request where local law and our operational record-keeping obligations permit. Some transaction references may need to be retained for the legally required period even after an account is closed.
If you have a question about how your data is handled, or want to make a formal data request, use the contact routes published on the site. We do not publish response time commitments here, but all privacy-related messages are handled separately from general account queries.
Send your data question or correction request to the email address listed on the Contact page of 5bd10. Include your registered mobile number so we can match the request to your account record.
The live chat route shown in the site footer is available for initial privacy questions. For formal data requests requiring a written record, follow up by email so both sides have a documented trail.
Some data updates — email address, mobile number, linked payment identifiers — can be handled directly inside account settings without contacting support. Check there first before raising a formal request.
We take a straightforward approach to data security: limit what we collect, restrict who can see it, and keep it only as long as there is a clear reason to do so. Your account session uses standard encryption in transit. We do not store payment credentials — only the reference identifiers generated by bKash, Rocket or Bank Transfer to confirm a completed transaction.
We use session cookies to maintain your login state and account continuity across browser tabs. Preference cookies remember lobby display settings. You can manage cookie preferences through your browser settings, though disabling session cookies may affect your ability to stay logged in.
Personal data is kept for as long as your account remains active and for any period required by applicable financial record-keeping rules after closure. When the retention period ends, records are deleted or anonymised. You can ask about the specific period that applies to your data via the support email route.
Access to personal and transaction data inside our systems is restricted. Staff view only the records directly relevant to the task they are handling — account verification, transaction matching or a formal data request. We do not grant broad data access to external parties.
When this policy changes, we publish the updated version at 5bd10/privacy-policy/ with the revision date noted at the top. Continued use of the site after a change is posted means the updated terms apply to your account. For material changes, we may send a notice to your registered email.
These are the questions we get most often about how your account data is handled. If your question is not covered here, reach out through the email or chat routes on the Contact page.
No. We never store your bKash, Rocket or Bank Transfer PIN or password. When you make a deposit or withdrawal, the transaction is handled by the payment processor directly. We receive only the transaction reference and status needed to update your account wallet.
Your account settings page shows the personal details and payment identifiers currently linked to your profile. For session logs or records not visible there, submit a written data inquiry via the support email route and we will provide a plain-language summary of what we hold and why.
Transaction records are kept for the period required under applicable financial record-keeping rules, which may continue after an account is closed. For a specific answer about your records, contact us via the published email route and we will confirm the relevant retention period.
Inside our systems, access is limited to staff with a direct operational reason. We share data with payment processors — such as bKash or Rocket — only to the extent needed to complete a transaction. We do not sell your personal data to advertisers or unrelated third parties.
Send a deletion request via the email address on the Contact page, including your registered mobile number. We will confirm whether deletion is possible given any applicable record-keeping requirements. Some transaction references may need to be retained for the legally required period even after your account is closed.
Yes. The policy covers all data associated with your account regardless of which device you use — phone, tablet or desktop browser. Session and device logs are collected on each access. Account continuity data, such as your wallet balance and game history, is tied to your account, not to a specific device.